Refund policy

Last updated: September 3, 2026

This Refund Policy applies to purchases of the Dry Mornings program and related digital materials ("Products") made through drymornings.com (the "Site"). By purchasing, you agree to the terms below.

Digital products

The Products are delivered digitally — as downloadable guides, printable materials, audio recordings and access to online resources. Because these materials are made available to you immediately and cannot be returned, all sales are final except as expressly set out in the "90-night money-back guarantee" section below. We do not offer refunds for change of mind, accidental purchase, lack of use, or failure to download or access the materials where access was provided.

90-night money-back guarantee

We stand behind the program. If your child follows the program and you see no improvement, you may request a full refund, provided all of the following are true:

You request the refund within 90 days of your purchase, by emailing hello@drymornings.com from the email address used to place the order.
Your child has listened to the recordings for at least 21 consecutive nights and you have followed the week-by-week toolkit and instructions provided in the program.
You are able to describe what you did (for example, the nights completed and the steps followed). We may ask a few questions to understand your experience — this helps us improve the program and is not a barrier to your refund.

If these conditions are met, we will refund the full purchase price to your original payment method. Refunds are typically processed within 5–10 business days of approval; the time for the funds to appear depends on your bank or card issuer.

1:1 Coaching plan

On the plan that includes 1:1 coaching, if your child completes the program and is still wetting the bed, we will — at your choice — continue working with you at no additional cost until your child is dry, or issue a full refund under the guarantee conditions above.

Personalised recordings

Where a plan includes a bedtime recording created specifically for your child, that recording is produced to order and delivered by email, typically within 3 working days. A personalised recording that has been produced and delivered is non-refundable on its own; it remains covered by the 90-night money-back guarantee as part of the overall plan.

Duplicate charges and errors

If you were charged more than once for the same order, or charged in error, contact us and we will correct it promptly.

Chargebacks

If you have a concern about your purchase, please contact us first — we respond quickly and want to make it right. Filing a chargeback or payment dispute without contacting us may delay resolution and may result in loss of access to the Products.